Customer Service

Maintenance

Econatura synthetic grass has a more than 10-year warranty to ensure the highest quality on the market, along with great durability. Nevertheless, we provide you with some simple maintenance tips in order to ensure your new space is always in perfect condition.

Cleaning

Little dust accumulation in our synthetic grass throughout the year is normal.

Hosing down our space would be an example. 

With a simple motion, we will be able to maintain its original colour and optimal conditions.

Brushing

When we accommodate our outdoor furniture and start enjoying our new synthetic grass space, it may lose some verticality and volume, resulting in a less pleasant appearance. However, this can be easily solved by using a long strand brush. Repeating this process every three months will keep our grass as new.

Weather

Bad weather conditions will not have a negative effect on your garden. Neither strong heat nor abundant rain, frost or snow will cause damage to your artificial grass.

Pets

If our pets spend many time using our turf, their urine and droppings may seriously damage the synthetic grass. However, its remains can be cleaned with diluted soaps or detergents, always with products that do not contain abrasive substances so the product will not be damaged.

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WARRANTY

All Econatura products come with an 8-year warranty. Our customers can feel pretty confident and protected when acquiring any of our products. Econatura offers raw materials of the highest quality, with all the certifications on the market, both for decorative synthetic grass models and for sports turf products.

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The warranty will be gradual, so different percentages of coverage will apply depending on the years that have passed since the synthetic grass was acquired.

The warranty will not cover damage due to inappropriate use, such as abrasive detergents, burns, or cuts.

8 anyos oscuro

DURADERO

resistente oscuro

RESISTENTE

acabado realista oscuro

ACABADO REALISTA

economico y rentable

ECONÓMICO Y RENTABLE

limpio e higienico oscuro

LIMPIO E HIGIÉNICO

muy versatil oscuro

MUY VERSÁTIL

seguridad completo oscuro

SEGURIDAD COMPLETA

excelente proteccion oscuro

EXCELENTE PROTECCIÓN

antiestatico

ANTIESTÁTICO

mantenimiento simple oscuro

MANTENIMIENTO SIMPLE

menor contaminacion

MENOR CONTAMINACION

apto oscuro

APTO PARA TODOS

Preguntas Frecuentes

No. Maintenance is very easy. By using water and a non-abrasive will keep it as new.

Yes. Our models are resistant and are prepared to be used by pets. It constitutes a perfect space for them as it is free of parasites and your pets will feel like in the middle of nature.

No. The quality of the grass is not only measured by the height. It will be necessary to know how many stitches it has and the use that is going to receive to know which is the appropriate model in each case. Our commercial team will willingly guide you to find the model that best suits your needs.

No. The grass is resistant to inclement weather such as rain, wind, or snow. We do not have to worry about weather conditions.

No. El césped es resistente a las inclemencias del tiempo como lluvia, viento, nieve. Esto no estropearía el césped y éste tendría su buen aspecto como el primer día.

Our installers will adapt any surface so that the synthetic grass can be placed impeccably.

No. All our models incorporate a special anti-UV treatment to prevent synthetic grass from losing or changing its colour over time.
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